I love to chat on the phone, but these days with the new social networking avenues, it appears that my fingers do more chatting than anything. So when I’m on Facebook or Twitter, I enjoy chatting with my channel partners and colleagues, but sometimes I get a bit annoyed at the delay time between posts or the “ding” that a new post has been made so I must stop what I’m doing and check my Facebook page or follow someone. Twitter must have been on to this annoyance too, because they’ve created a new tool that actually allows you to create your own chat room. So now if a conversation starts through an email exchange in Outlook or another social networking site, head on over to tinychat.com and create your own chat room. If you’re talking with a customer one-on-one, you no longer have to keep going back to your email to check for a response. If you’re having a group brainstorm or discussion with many customers at one time, now you can eliminate a splattering of direct messages. At the end, you can actually export the entire chat to a text file or email to refer to later. Granted, sometimes a quick phone call to chat is more efficient but others prefer to be online all the time. Give it a try and let me know what you think.